The State of Administrative and Student Success Holds

  • Date : March 18, 2022 2:36 PM Mountain Time
  • Location : Recorded Webinar

It can be difficult to get the attention of a college student. Professors can always connect with students in class. However, advisors and administrators have few means to command attention, especially if calling, texting, emailing or using the postal service aren’t successful. The ability to use holds to prompt a student to take an action is one of the few resources in an institution’s toolkit. Recent research reveals the ubiquity of this practice, but also the limitations. Panelists from the American Association of Collegiate Registrars and Admissions Officers (AACRAO), Education Commission of the States (ECS), Ithaka S+R, and National Association of College and University Business Officers (NACUBO) discussed the latest research on administrative holds policies and practices at the state, system, and institution-level.

Moderator: WICHE Panelists: Mary Fulton, Senior Policy Analyst, ECS; Wendy Kilgore, Director of Research, AACRAO; Bryan Dickson, Director of Student Financial Services and Educational Programs, NACUBO; James Ward, Ithaka S+R