Internet Course Exchange (ICE) | Level 1 Questions

Coronavirus (COVID-19) Resources

WICHE is closely monitoring the outbreak of “SARS-CoV-2,” and the disease it causes, which has been named “coronavirus disease 2019” (abbreviated “COVID-19”). To inform and facilitate your response to a rapidly changing situation, WICHE has compiled the following set of resources, which will be updated as new information becomes available.

Level 1 Questions to Consider


Academic Affairs

  1. Within your institution, who needs to be involved in the decision to share courses through the WICHE Internet Course Exchange (ICE)?

  2. Who would sign a memorandum of agreement for your institution to participate in WICHE ICE?  Outline process and steps for approval.

  3. Are the institutional policies regarding the academic grievance and appeal processes available online?

  4. What grading system does your institution use?

  5. Who has the authority to adapt enrollment policies to accommodate an online inter-institutional curriculum?

  6. Is compensation for developing an online course covered by a union agreement?

  7. Is compensation for teaching an online course covered by a union agreement?

  8. Who decides how faculty will be compensated for developing and teaching online courses?

  9. Who owns the online course content at your institution?

  10. Does your institution provide training to teach online?

  11. Does the training address the needs of students with disabilities?

  12. Does your institution provide instructional-design support to faculty requesting assistance in developing an online course or module?

  13. How is the development of an online course funded at your institution?

  14. How is the delivery of an online course funded at your institution?

  15. Do you have an online form for online students to evaluate their instructor’s performance?

  16. Does your institution have a policy requiring that online student be provided an opportunity to evaluate their instructor’s performance?

  17. Does your institution have an academic integrity or honesty policy or statement for students?

  18. Do you have an online form for online students to evaluate the technical assistance they received while taking a course online?



  1. Is your institution authorized to set the tuition for its own online courses?

  2. Is your institution authorized to set fees for its own online courses?

  3. Who sets the price for online courses?

  4. Are distance-delivered courses priced differently for in-state and out-of-state students?

  5. What is the price per credit hour for online courses for the current year?

  6. Are the development and delivery of online courses funded in the same manner as traditional courses?

  7. Who determines how online courses are funded at your institution?

  8. Is the revenue from online courses handled differently from the revenue from traditional courses?

  9. Who determines how the revenue from online courses is distributed at your institution?

  10. What is the current distribution of revenue for instructor, department, school/college, continuing/distance education and central administration?


Distance or Continuing Education

  1. What is the course management system (Blackboard, Web CT, other) used by your institution?

  2. Do you provide an online tutorial for students to learn to use the course management software?

  3. When is technical assistance available by phone/email to students and instructors experiencing problems with your online course management system?

  4. Are online students provided with access to online library and database resources?



  1. Can students enroll online in online courses?

  2. Does your online course enrollment system provide a mechanism where instructor permission must be obtained before a student may enroll in the course?

Financial Aid

  1. Does your institution have a policy concerning financial aid for distance education students?


  1. Has a plan been developed to train counselors and advisors to help students to access online courses?

  2. Is there a way for counselors/advisors to inform departments of student need for online courses?

These questions are a sample of those contained in the Institutional Policies and Procedures Survey created by the Kansas State University Institute for Academic Alliances. This survey has been administered to over 30 institutions in 7 consortia.  The results have been used by academic administrators at partner institutions to share best practices and resolve barriers to successful implementation of inter-institutional academic programs. For further information, please contact