| Student Service Category |
Academic Advising |
| Institution |
Regis University |
| Description of Service |
Orientation to academic advising |
| Time to Completion1 |
Three years |
Number & Types of
Students Served |
All students entering Regis University in all schools (about 2000
per year) |
Service Providers
(Dept. & Staff Type) |
Academic Advising in all segments, Regis College, School for Health
Care Professions, and SPS Graduate and Undergraduate programs |
| Technology Enabling Service |
ITS maintains an “e-mail server” that is system prompted to communicate
with students in the application and admissions process and facilitates
setting appointments with academic advisors |
| Service Developers |
| |
Internal |
External |
Subject
Matter
Experts |
Mary Cessar
Cynthia DiScipio
Tom Riedl
Richard Boorom
Sheila Carlon
Erin Zimmer
Rene Deanda |
Bernie Blakeley, IBM
Norm Coombs, Accessibility Expert |
Tech-nical
Experts |
Peter Greco
Connie Vinnola
Val Castillo
John Gintnert
J. D. Shaball
|
Ian Mortimer, Datatel
Systems
E ngineer for server configuration for the email server
|
|
Challenges in Creating/
Implementing Service |
Determining the point at which a student could be deemed a Regis
student so that they could be granted access to the RegisNet system
which will supply the service.
Regulating student email so that we have accurate communication connections.
Acquiring and supporting the email server.
Considering the management of communication using push technology. |
| Benefits |
| Students: Students can
now access information that informs them of their application
status and what if anything is missing. Students are now notified
when their file is completed to the point where they can get
RegisNet access. Students now have a source of information about
library access, curriculum options, life at Regis, etc. before
they go into their first advising appointment. |
Staff: No longer have
to inform students about their admissions file status. Avoid
approximately 3000 calls annually regarding file status to staff,
freeing up 330 hours of time for direct student services.
Provide a new way to communicate with students by push technology
through the email server. |
| Administrators/Institution: |
|
| Challenges in Providing New Service |
Maintain email server.
Systems for managing communications across programs at Regis. |
| Staff Role Changes2 |
Only as described above under benefits to staff. |
| Lessons Learned |
Skill in using UML is an effective way to communicate with an IT
staff about what you want to build and have them understand it.
Scenario-building, while difficult to understand and learn, is key
to sophisticated systems design from non-technical sources.
Datatel (Student Information System Regis uses) functionality can
be expanded, user-defined and customized.
ADA – Section 508 – compliance is not an add-on for later but as an
integrated process in the development of student services online strengthens
the service for all. |
| Future Improvements |
Regis has been granted an extension of LAAP funds to explore applications
of electronic portfolios. We were particularly interested in the teacher
education and credit for prior learning areas, but have since conceived
of the application being used with learning object databases to incorporate
faculty and student work from portfolios as learning object resources.
This project will produce a matrix that indexes what is available,
lists features of each and makes recommendations for appropriate uses.
This is due in March 2003. |
| Resources |
|
| Link to Site/Demo |
http://academic.regis.edu/LAAP/ |
| Contact |
Ellen K. Waterman
Director, Distance Learning
School for Professional Studies
Regis University, Denver, CO
303.964.5447
ewaterma@regis.edu |
