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  Beyond the Administrative Core: Creating Web-Based Student Services for Online Learners
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Guidelines for Creating Student Services Online

Integrating technology into the delivery of any service is not a simple process for any complex organization. The resulting services, however, can support students more effectively and efficiently in their quest to be successful learners. The results make all this well worth the effort.

These guidelines are intended to provide some general direction for those institutions interested in putting their student services online. How they are used on each campus will vary with the campus culture and its intention to put all or some services online.

Start with the overview to put the guidelines in perspective. Explore the other links for specialized information. If you would like to go straight to the bottom line, check out the cheatsheet which offers a ten-step process for implementing student services online.

Overview
Project Phases
Cross-Phase Issues
Model Student Services
Case Studies
Lessons Learned
Updated 01/30/2003


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