Guiding Principles
1. The Web designs and products developed in this project will
be learner-driven and provider-structured. The designs and products
will be based on a strong understanding of user needs and on user
testing.
2. Student service models will be based on well-established guidelines
and standards, such as the
ACRL Guidelines for Distance Learning Library Services,
World Wide Web (W3C) Content Accessibility Guidelines, the
NACADA Statement of Core Values of Academic Advising, and
CAS standards, where they exist. Where they do not, the need
for guidelines will be identified and documented. As appropriate,
guidelines for student services that are developed by the project
partners during the course of the project will be published.
3. The student services staff responsible for implementing newly
developed online student services modules at partner institutions
will be involved in the initial planning process.
4. As appropriate, Web service modules developed through this project
will focus on customization, providing a Web interface linked to
an individual student's profile and interests, and enabling the
student to answer easy questions for him/herself and to contact
as quickly as possible a real person when further help is needed.
5. Student services models developed in this project will be designed
for replication by other institutions developing similar services.
6. All partners will share information about their project activities
and progress openly and on a regular basis with one another through
communication systems established by WCET.
In addition, information about the project's processes, products,
and results will be widely shared with the public both during and
after the project.
7. Partner institutions will track and document the process through
which student services models are developed at the institution.
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